Autism-Friendly Services

For patients with autism, a visit to the doctor can be a traumatic experience. To provide more comprehensive, compassionate care for these patients, eMedical Urgent Care offers a specially trained staff and an autism-friendly urgent care examination room located away from the bustling nurses' station and public waiting area. 

The autism-friendly urgent care room is equipped with iPads with apps that help staff communicate with patients with autism and others with verbal impairments.

In addition, sensory boxes provide objects with a variety of textures that patients with autism can use to self-soothe and better deal with stress. Patients keep the objects after the visit. 


Our autism-friendly urgent care staff received specialized training to care for patients with autism, which included:

  • Communication techniques
  • How to handle challenges that may arise when treating patients with autism
  • Techniques to de-escalate agitated patients on the spectrum
  • Best practices for establishing patient behavior expectations
The training process was developed by autism and behavioral specialists and is currently used at a variety of hospitals throughout New Jersey and New York. In addition, we have a specialized onsite training resource who works with staff to discuss best practices and communication techniques for both patients and their caregivers.
Specialized Services for Patients with Autism 

Ranging from mild to severe, statistics show that autism is found in 1 out of every 68 children in the United States. For years, eMA has been dedicated to helping their patients with autism and today they have a room dedicated to kids with autism. View the video below to see Dr. Vincent Eletto explain how technology at eMedical Urgent Care is helping doctors better communicate with their patients with autism - and deliver better care.



The iPad app serves as both a visual and audible tool for clinicians, patients and their caregivers. The primary purpose for the app is to be used as a resource in identifying the patient's:

  • Chief complaint
  • Severity of pain
  • Communication preference (verbal or written)
  • Environmental preference (quiet or dark)
  • Tactile preference (soft, squishy or hard)

The app also outlines the treatment process that the patient can expect throughout the duration of his or her visit. 

Sensory Box

Once the patient identifies his or her tactile preference, the clinician will then choose an item from the sensory box that will help reduce the patient’s anxiety.

Items in the box are new and given to the patient to take home. 


Contact one of our friendly associates today to learn more about our autism-friendly urgent care offerings!